FAQ's

What happens after I place my order?

We will keep you up to date on the progress of your order. You will be sent a confirmation email which includes details of your order. Check delivery times depending on where you live. Once we dispatch your order we will send you an email, so you can keep a look out for your parcel.

What happens if I don't receive my order confirmation?

If you have placed an order but have not yet received an order confirmation and invoice email, please check your junk mail or spam folder in your email software. It could be the case that your email address was entered incorrectly or your payment was not processed. For assistance with an order please contact us. 

Can I change my order after I have submitted it? 

Sorry, no changes once you have completed checkout. If you are unhappy with your purchase once you receive it, send it back to us for a refund or take it to your nearest Zoda store for an exchange.

Can I order by telephone? 

Yes, simply call our friendly customer service team, Monday to Friday 9:00am to 5:00pm AEST, phone +02 9810 7700.

How do I track my delivery? 

You are able to track your delivery - Once your order has been dispatched you will receive an email confirmation of your shipping details, which will include a tracking number.

Please click on the following link to track your order once it has been shipped: http://auspost.com.au/track

I have returned my items but have not yet received my refund ? 

Refunds are processed as soon as we receive the returned items from you. Please allow 5-7 working business days for your refund to post to your bank or credit card account. If you have still not received your refund after this time frame, please contact us. 

Can I pick up my order ?

Due to security reasons, unfortunately you cannot pick up your order from the warehouse. All orders are to be shipped by E-parcel, Australia Post.